Reputation Management

Articles in Reputation Management.

How to Get More Google Reviews for Your Auto Repair Shop (The Ultimate Guide)

If you want to know how to get more Google reviews for your auto repair shop, you are sitting on one of the highest-leverage moves in local SEO that most shop owners completely ignore. I have spent years managing online reputations for independent repair shops, and I can tell you with confidence: the shops dominating the Google Map Pack in their cities are not there by accident. They have a system for collecting reviews, and it runs almost on autopilot. In this guide I am going to walk you through exactly how to build that system, step by step. No theory -just what actually works.

May 27, 2026•56 views•Chris Patterson

Can AI Write Reviews for My Business? The Policy and Legal Line You Can't Cross

yes, AI can write reviews for your business. The technology exists, it's accessible, and it can produce convincing, detailed feedback in seconds. But posting those reviews as if real customers wrote them? That's where everything falls apart. It violates Google's policies, the FTC's guidelines, and the trust your potential customers place in every star rating they read. The short-term appeal of padding your review count is real, but the risks are serious enough that this article exists to show you exactly where the line is, and how to use AI in ways that actually help your reputation without putting it in danger.

Apr 29, 2026•142 views•Rebecca Stone

What Motivates Customers to Leave a Google Review? (Data + Psychology Explained)

What motivates customers to leave a Google Review? It’s not random. From emotional triggers and social proof to incentives and timing, this guide breaks down the real psychology behind customer behavior, plus how you can use it to consistently generate more high-quality reviews without breaking Google’s rules.

Apr 27, 2026•156 views•Chris Patterson

How to Recover and Get Your Missing Google Reviews Back (Step-by-Step Guide)

Missing Google reviews can damage your reputation overnight. In this guide, learn why reviews disappear, how to recover them using a proven step-by-step process, and what to do if they’re gone for good. Includes expert tips to prevent future losses.

Apr 23, 2026•144 views•Rebecca Stone

Why Do Businesses Buy Google Reviews? A Reputation Manager's Honest Take

Businesses buy Google reviews to gain social proof quickly, improve their average star rating, boost local SEO rankings, and compete in markets where competitors already have large review volumes.

Apr 8, 2026•175 views•Rebecca Stone

Can You Buy Google Reviews? (Everything You Need to Know)

If you've been searching for ways to grow your Google reviews faster, you're not alone. Most business owners reach a point where they realize their review count simply isn't keeping up with their competition, and that gap has real consequences.

Apr 7, 2026•162 views•Rebecca Stone

How to Recover From Bad Reviews: A 3-Phase Reputation Repair Plan (With Scripts)

If your business just got hit with bad reviews, here’s the truth: respond quickly, fix what’s broken, and actively generate new positive reviews to rebuild trust and your star rating.That’s the real strategy for how businesses can recover from bad reviews.

Mar 24, 2026•243 views•Rebecca Stone

Why Customers Are More Likely to Review After a Bad Experience

Research from multiple consumer behavior studies suggests that even a single negative review can influence purchasing decisions, yet many dissatisfied customers never contact the company directly before posting publicly.

Feb 20, 2026•268 views•Rebecca Stone

How to Respond to Negative Google Reviews

This guide explains practical strategies, real-world examples, and a workflow that helps you turn criticism into opportunity while strengthening your reputation.

Feb 19, 2026•585 views•Rebecca Stone