Refund Policy

1. Overview

ReviewGrow ("we," "us," or "our") is committed to customer satisfaction. This Refund Policy explains when and how we may issue refunds or credits for our reputation management and review-related services. Please read this policy carefully before making a purchase. By placing an order, you acknowledge that you have read and understood this policy. For our general terms governing the use of our services, please see our Terms of Service.

2. General Refund Rules

Our services are digital and often begin shortly after payment. Accordingly:

• Before service delivery: If you request a refund before we have initiated or delivered the service (e.g., before reviews are placed or work has started), we may, at our sole discretion, issue a full or partial refund. You must contact us as soon as possible after purchase to be considered.
• After service has started or been delivered: Once we have begun delivering the service (e.g., reviews have been placed, campaigns have been launched, or deliverables have been sent), fees are generally non-refundable. We may make exceptions in limited circumstances, such as a clear failure on our part to deliver what was agreed, or a documented billing error.
• No guarantee of outcomes: We do not guarantee specific results (such as star ratings, ranking positions, or review counts). Disappointment with results alone does not entitle you to a refund unless we have failed to perform the service as described in your order.

3. How to Request a Refund

To request a refund:

• Contact our support team as soon as possible via our contact page or the email/phone provided in your order confirmation.
• Include your order number, the reason for your request, and any relevant details (e.g., date of purchase, what was or was not delivered).
• We will review your request and respond within a reasonable time (typically within 5–10 business days). We may ask for additional information to process your request.

Refunds, when approved, will be issued to the original payment method used for the purchase. Processing times depend on your bank or card issuer and may take several business days to appear.

4. Credits and Partial Refunds

In some cases, we may offer a partial refund or account credit instead of a full refund. For example, if only part of a service was delivered or if we agree that a portion of the order was not fulfilled as described. Any such credit will be applied to your account and can be used toward future purchases, subject to our then-current terms and pricing.

5. Chargebacks and Disputed Payments

If you dispute a charge with your bank or payment provider (chargeback) without first contacting us, we may suspend your account and take steps to recover the disputed amount. We encourage you to contact us first so we can try to resolve the issue. Unauthorized or fraudulent chargebacks may result in permanent account termination and collection action.

6. Exceptions and Special Circumstances

We may consider refunds or credits in exceptional circumstances, including but not limited to: duplicate charges, clear billing errors, or a fundamental failure to provide the service as described in your order. Each request is evaluated on a case-by-case basis. We are not obligated to grant a refund except as required by applicable law.

7. Changes to This Policy

We may update this Refund Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy. For orders placed before a change, the policy in effect at the time of your order may apply to that order, at our discretion.

8. Contact Us

For questions about this Refund Policy or to submit a refund request, please contact us.